Wednesday, October 15, 2008

Speak Up!

A woman checked into a hospital to get her left knee cap replaced; however once in the operating room the doctor performed the surgery on her right knee! How could this happen? There were seven other people in the operating room wondering why the doctor was working on the right knee, but said nothing!

Time after time errors are allowed to happen because people are afraid to speak up in the midst of a heated or stressful situation. In multiple instances where a boss is perceived as smart, highly paid, and very confident; people tend to hold back their positions rather than risk angering someone in power. Every time we find ourselves fighting, arguing, or storming away, it is a good chance we don't know how to speak up and share our concerns.

On the other hand, when people feel comfortable speaking up and meaning is allowed to be transparent within a conversation the shared pool of information can dramatically increase the groups ability to make better decisions. Not only does the shared information help bring stronger meaning to all individuals within the group, but when there is a sense of shared decision making people are willing to take responsibility to act on the groups decision. When people are involved in helping come up with the final decision, the buy-in on the front end helps create a stronger understanding for everyone. This understanding and buy-in increases the commitment to the shared solution.

Speaking up in order to bring more meaning to a groups situation can be scary, but remember this. The time you spend upfront helping create a shared purpose based on the best decisions is more than paid for by faster more committed action later on. Allow everyone to speak up in the beginning of a process, or realize you are setting up a group for hidden agendas until the process fails.

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